Business Intelligence Impact Assessment

Organizations strive to enhance performance in an amplified ambiguous environment, by assessing internal working units’ efficiency and redesigning organizational structure to achieve this goal. Business Intelligence (BI) is an IT resource that impact both process and overall organization performance. Identifying how BI affects performance has major implications for both organizations that implemented BI and those taking initiatives toward acquiring one. Despite significant efforts and industry investments, this topic received little attention in IS academic research. The goal of this study is to contribute to general body of knowledge in the field, by building on previous literature and theories from both IS and reference disciplines. The paper develops a framework for assessing the impact of business intelligence capabilities on organization performance, uncertainty, and information processing. According to our review, this is the first study to draw upon Organizational Information Processing (OIPT) and resource-based view of the firm (RBV) theories to investigate a direct association between BI and firm performance. The contribution of the study is setting a roadmap for further research that builds on existing frameworks and developed instruments.